Terms and Conditions

Account registration and verification

Only adults aged 18 or over (or the higher age set by their local jurisdiction) may open an account. Players from regions where remote gambling is restricted are not eligible to participate.

Each individual is permitted a single account. Duplicate registrations identified through document checks, IP correlation, or shared payment instruments will be merged or closed.

We may request additional proof of identity, source of funds, or residency documentation at any stage, particularly before significant withdrawals are released.

Deposits, withdrawals, and currency handling

Payment methods made available within your account reflect the options supported in your geography. Lucky Dreams Casino does not charge transactional fees, although intermediaries occasionally do.

Withdrawal requests are processed only to a payment method previously used for deposit whenever feasible, in keeping with anti-money-laundering protocols.

Pending balances may be subject to additional verification before payout, and inactive accounts holding funds for longer than twelve months may incur a modest dormancy charge.

Promotional offers and bonus mechanics

Each promotion carries its own qualifying deposit, wagering multiplier, eligible games, and expiry window, which are presented before opt-in and remain visible in your bonus history.

Bets placed using bonus funds are capped at a maximum stake disclosed in the offer terms. Stakes exceeding this cap may render winnings from the round void.

Coordinated abuse, including bonus stacking via multiple identities or pre-arranged outcomes between players, results in forfeiture of related winnings and possible account closure.

Service availability and platform integrity

Although we strive for uninterrupted operation, scheduled maintenance, software updates, or third-party outages may temporarily limit access to specific games or features.

Where a confirmed software malfunction affects the outcome of a wager, the round will be voided and any related stakes returned to the originating wallet.

Disputes, governing law, and complaints

Any disagreement should first be addressed to our support team, who aim to resolve matters within fourteen calendar days of receipt of a complete complaint file.

Unresolved disputes may be escalated to the Curaçao Gaming Authority under license number OGL/2024/164/0246, whose decision is binding on Lucky Dreams Casino.